Big Joe Returns & Exchanges

We want you to love your Big Joe furniture as much as we do, which is why we offer a 30-day return window for items in their original condition. If your comfort isn't quite right, we are here to help you find the perfect fit or process a refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and zip code to start the process and select the items you wish to send back.

• 2.
  Print Your Label

  Once approved, we will email you a prepaid shipping label and a return authorization form to include inside your package.

• 3.
  Pack with Care

  Place your item in its original box or a similar sturdy container, ensuring it is securely sealed to prevent damage during transit.

• 4.
  Receive Your Refund

  After our warehouse team inspects the returned item, we will issue a refund to your original payment method within 7 to 10 business days.